United Space Alliance (USA) Retiree Health Benefit Support

Contact Information for current Retiree Medical Participants

Effective July 2017: USA HR will no longer be readily available to assist with resolution and escalation of issues associated with your Retiree Medical Benefits and Annual Reimbursement Amount (ARA). Therefore, an escalation process has been developed to provide assistance with issues concerning your benefits and ARA.

General Questions

For general questions about ongoing support your first point of contact should always be OneExchange. Contact OneExchange for questions about:

Retirees who are currently Medicare-eligible should call: Retirees who are not yet Medicare eligible should call:

Escalation Process

If you are still unable to reach satisfactory resolution of your question or issue through OneExchange Customer Service, additional assistance will be available to you through an Escalation Process, as follows:

Here are three ways to have your outstanding issue escalated:

1. Phone: 1-866-662-9209 TTY 711
This is a voicemail box that will be monitored daily. Please leave your name, callback phone number, along with a general and brief description of your question or issue. (e.g. "I have a question about benefits."). DO NOT INCLUDE ANY SENSITIVE PERSONAL INFORMATION SUCH AS HEALTH INFORMATION, SOCIAL SECURITY NUMBER, OR OTHER SIMILARLY CONFIDENTIAL OR PRIVATE INFORMATION. THE CONFIDENTIALITY OF INFORMATION SUBMITTED IN THIS MATTER CANNOT BE GUARANTEED.

An Escalation Specialist will review your information and will have a OneExchange Representative call you back in 2 - 4 business days.

2. Complete the issue escalation form below: This will generate an automatic message to the Escalation Specialist team. Please complete all required information. An Escalation Specialist will review your information and will arrange to have a OneExchange Representative call you back in 2 - 4 business days.

Submit an Escalation Issue All fields are required, unless marked optional.

PLEASE DO NOT INCLUDE ANY SENSITIVE PERSONAL INFORMATION SUCH AS HEALTH INFORMATION, SOCIAL SECURITY NUMBER, OR OTHER SIMILARLY CONFIDENTIAL OR PRIVATE INFORMATION.

THE CONFIDENTIALITY OF INFORMATION SUBMITTED THROUGH THIS FORM CANNOT BE GUARANTEED.

3. Call OneExchange Customer Service and ask to have your issue escalated: If you are not receiving satisfactory service from OneExchange or feel that your question or issue has not been resolved, please ask them to have your issue escalated so that it can be reviewed by an Escalation Specialist on your behalf.

Please note: As USA announced last year, all Retiree Medical Benefits were transitioned to Willis Towers Watson’s OneExchange effective July 1, 2016. This includes your Annual Reimbursement Amount (ARA) provided through American United Life Insurance Company effective January 1, 2017 and after. Current eligible retirees should have received numerous communications on this change.